Privacy Policy

Effective Date: October 24, 2025

Introduction

At Totally You Beauty (“we,” “us,” or “our”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our salon located in Hamilton, Waikato, use our services, or interact with our website at totallyyoubeauty.com.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you book an appointment or use our services, we may collect:

Contact Information: Name, email address, phone number, and mailing address
Appointment Details: Service preferences, appointment dates and times, and treatment history
Health Information: Skin sensitivities, allergies, medical conditions, or other health-related information relevant to the beauty services we provide
Payment Information: Credit card details, billing information, and transaction history
Communication Records: Records of your communications with us, including emails, phone calls, and messages

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To schedule and manage your appointments
To provide personalized beauty treatments and services
To maintain your treatment history for continuity of care
To communicate with you about your appointments and services

Business Operations

To process payments and maintain financial records
To improve our services and customer experience
To send you confirmations, reminders, and updates about your bookings
To respond to your inquiries and provide customer support

Marketing and Communications

To send you promotional offers, newsletters, and information about new services (with your consent)
To inform you about special events, promotions, or changes to our services
To conduct surveys and gather feedback about your experience

Legal and Safety

To comply with legal obligations and regulations
To protect the rights, property, and safety of our business, staff, and clients
To prevent fraud and maintain security

How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

Payment processors
Appointment booking systems
Email and marketing platforms
IT service providers
Accounting and legal advisors

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Government or regulatory requests
Protection of our legal rights
Emergency situations involving health or safety

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owner, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure storage of physical and electronic records
Password protection and encryption
Limited access to personal information on a need-to-know basis
Regular security assessments and updates
Staff training on privacy and data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Under New Zealand privacy law, you have the following rights:

Access

You have the right to request access to the personal information we hold about you.

Correction

You may request that we correct any inaccurate or incomplete personal information.

Deletion

You may request that we delete your personal information, subject to legal retention requirements.

Opt-Out

You can opt out of receiving marketing communications at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us directly at the details below
Updating your communication preferences

Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with us or with the Office of the Privacy Commissioner of New Zealand.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve website functionality
Provide personalized content

You can control cookies through your browser settings, though disabling cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child, please contact us immediately.

Health Information

As a beauty salon and spa, we may collect health-related information necessary to provide safe and effective treatments. This may include information about:

Skin conditions and sensitivities
Allergies and reactions
Medications that may affect treatments
Previous cosmetic procedures

We treat all health information with strict confidentiality and use it solely for the purpose of providing appropriate beauty services.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely destroy or anonymize it.

Typically, we retain:

Appointment and treatment records: 7 years
Financial records: 7 years (as required by New Zealand tax law)
Marketing consent records: Until you withdraw consent or we close your account

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the “Effective Date” at the top of this policy
Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Totally You Beauty
Hamilton, Waikato, New Zealand

Phone: +64 7 929 1205
Email: [Your email address]
Website: totallyyoubeauty.com

Office of the Privacy Commissioner:
If you wish to make a complaint about our handling of your personal information, you may contact:

Office of the Privacy Commissioner
PO Box 10094, The Terrace
Wellington 6143, New Zealand
Phone: 0800 803 909
Website: privacy.org.nz

Your Consent

By using our services, visiting our salon, or providing us with your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our services or provide us with your personal information.

Last Updated: October 24, 2025

Thank you for trusting Totally You Beauty with your personal information and your beauty care needs.